Creating a Support Ticket

You can create a support ticket in two ways on Tixenta:

1. Without signing up (guest)

• Click the Create Support Ticket button on the home page.
• Enter your name, email and subject.
• Check the privacy (KVKK) consent box.
• A tracking code is sent to you by email.

2. With your account

• After signing in, start with the New Ticket button.
• You can also see your previous tickets from a single panel.
• If you are a B2B customer, all your company's tickets are visible (if you have permission).

Ticket statuses

• New: forwarded to our team
• In review: assigned to an agent
• Awaiting customer: more information needed
• Resolved: a solution is proposed; you can confirm it
• Closed: completed